Shipping Policy
Orders for the Products
The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.
Please note that you can order up to ten (10) items of a product.
All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.
Marham Herbal will store a record of your transactions for a minimum of five (5) years.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.
Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Marham Herbal will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of Marham Herbal.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount or re-credit your account in such sum as soon as we are able. In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.
Prices and Payment Policy
- The price of the products shown on the Website includes delivery charges and are shown in your local currency and are inclusive of any applicable taxes or import duties.
- Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.
- If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept the following forms of payment:
- Credit/debit card: VISA/MASTERCARD
- Apple Pay
- All credit/debit card payments are subject to validation checks and authorisation by the issuer. If the issuer of the credit/debit card refuses to authorise payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.
- The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon completion of the shipping of your order by Marham Herbal. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.
- No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.
- We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Delivery
- Marham Herbal delivers to the United Arab Emirates.
- Marham Herbal will deliver your order to the address specified in your order.
- Delivery charges will be indicated during your check out process, in your local currency.
- Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the United Arab Emirates.
- Marham Herbal will process your orders Monday through Saturday excluding Sunday and public holidays.
- If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
Marham Herbal offers the following shipping methods in the United Arab Emirates for all online purchases:
SHIPPING METHOD
SHIPPING FEE, if mentioned in the checkout process
Standard
FREE
Express/Same Day*
FREE shipping for orders within the UAE, unless otherwise specified.
Standard: service is available on all orders placed online for shipment within United Arab Emirates. Delivery may take up to 3 business days once the order has left our facility.
*Express/Same Day service is available on all orders placed online, for shipment only within Dubai. Delivery fee is free unless otherwise specified.
For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at +971507578686 or email us at support@cartopiahub.com
Self-pickup
- Marham Herbal offers you the possibility to collect your order directly from the Marham Herbal store(s) located in Platinum Business Centre, Al Nahda 2.
- All online purchases made by credit or debit card qualify for our self-pickup service.
- Once your order is ready for pick up, we will send you an email or communicate by other means to confirm the pickup details.
- If you would like to authorise someone else to pick up the order on your behalf, please provide them with a signed letter of consent with their name, phone number and Emirates ID details so they may present it in the store.
- If you are unable to pick up your order within three (10) days, we will issue refund on the card used at the time of purchase or apply a credit to your online account.
English 
العربية